Shipping policy

Shipping Policy

Last updated: 26/05/2026

At CoolyTray, we want every order to feel as smooth as the ice cream you'll be rolling. Here's everything you need to know about how we ship, when you'll receive your order, and what to expect along the way.

 

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🚚 Free worldwide shipping

Every CoolyTray order ships 100% free, anywhere in the world. No hidden fees, no surprise charges at checkout. The price you see is the price you pay.

 

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⏱ Order processing time

Once you place your order, our team gets to work right away.

Orders are processed and shipped within 24 to 48 hours (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

You'll receive a confirmation email the moment your order is placed, and a second email with your tracking link as soon as it ships.

 

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🌍 Estimated delivery times

Delivery times depend on your location. Here are our typical shipping windows once your order has been dispatched:

Please note: these timeframes are estimates and may occasionally be affected by customs processing, weather, or carrier delays. We work with trusted carriers to keep delays to a minimum.

 

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📦 Order tracking

Every CoolyTray order comes with full tracking.

As soon as your order ships, you'll receive an email with a tracking link. You can follow your package from our warehouse to your doorstep, in real time.

If you haven't received your tracking number within 3 business days of ordering, please check your spam folder first, then reach out to us at [contact@coolytray.com] and we'll send it your way.

 

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🛃 Customs, duties & taxes

For most orders, no additional fees apply. However, depending on your country's import regulations, customs duties or local taxes may occasionally be charged upon delivery.

These fees, when applicable, are the responsibility of the customer and are determined by your local customs authority. CoolyTray has no control over these charges and cannot predict their amount.

If you'd like to know whether customs fees apply in your country before ordering, we recommend checking with your local customs office.

 

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🏠 Shipping address

Please double-check your shipping address at checkout. We ship to the exact address you provide, and we're unable to redirect packages once they've been dispatched.

If you notice an error in your address, contact us at [contact@coolytray.com] within 2 hours of placing your order and we'll do our best to update it before shipment.

CoolyTray is not responsible for orders shipped to incorrect addresses provided by the customer.

 

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❓ What if my package is delayed or lost?

We get it, waiting is the worst part. If your order hasn't arrived within the estimated delivery window, please:

• Check your tracking link for the latest update

• Check with your local post office or neighbors

• Contact us at [contact@coolytray.com] with your order number

If your package is confirmed lost in transit, we'll send you a free replacement or issue a full refund. No questions asked.

 

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📭 What if my order arrives damaged?

Every CoolyTray is carefully inspected before shipping, but accidents happen. If your order arrives damaged:

• Take a photo of the damaged item and packaging

• Email us at [contact@coolytray.com] within 7 days of delivery

• We'll send you a free replacement, no questions asked

 

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🔁 Changed your mind?

If your CoolyTray doesn't live up to the hype, you're covered by our 30-day money-back guarantee. Learn more on our Returns & Refunds page.

 

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💬 Still have questions?

We're here to help. Reach out anytime at [contact@coolytray.com] and we'll get back to you within 24 hours (Monday to Friday).